Accessibility at Toshiba Tec Canada
Our commitment to accessibility
Toshiba Tec Canada is committed to making our website usable by everyone, including people with disabilities. We work to meet the Accessibility for Ontarians with Disabilities Act (AODA) and the Integrated Accessibility Standards Regulation (O. Reg. 191/11), which requires our website to conform to the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA.
What we have done
Descriptive alternative text on images that carry meaning. Closed captions on our MFP training videos. A Skip to Main Content link, visible keyboard focus indicators, and full keyboard operation of menus, forms, buttons and pop-ups. Form fields with clear labels and plain-language error messages. Text and background colours that meet the required contrast ratios. Downloadable documents rebuilt so screen readers can read them, with selectable text in place of scanned images and the correct document language set.
Where we fall short, and what we are doing about it
We would rather tell you this than have you discover it.
Page zoom. On a desktop browser, zooming in past roughly 150% causes the page to scroll sideways rather than rearrange itself. No content or functionality is lost, but it is less comfortable to use. This is a limitation of the platform the site is built on, and we will address it when the site is next redeveloped.
Some documents. A number of PDFs produced by Toshiba's global marketing teams are hosted on Toshiba's own sites, where we do not control the file. Where a document on this site is not usable for you, the section below applies.
Heading structure. On some pages and in some documents, headings are not exposed in a way that lets screen reader users move through the content by heading. The content is readable, but navigation is slower than it should be. We are correcting this.
Accessible formats and communication supports
If anything on this site is not accessible to you, or you need a document in another format, such as large print, plain text, an accessible electronic file, or read aloud, we will provide it or arrange it.
We will work with you to choose a format that meets your needs, respond within 15 business days, and charge you no more than we charge anyone else for the same document. This is required of us by section 12 of the Integrated Accessibility Standards Regulation, and we would do it anyway.
How to reach us
Use the contact form on our Contact Us page, or call the number listed there. Please tell us the page or document concerned, and the format that would work for you.
Feedback
We welcome feedback on the accessibility of this site and of our products and services. Tell us what did not work and we will respond. Feedback can be given through the contact form, by email or by phone, and we will reply in the format you used to reach us unless you ask for another.
Our accessibility plan
We maintain a multi-year accessibility plan under section 4 of the Regulation, describing how we identify and remove barriers. A copy is available on request in an accessible format.
Last reviewed: November 2026. Next review: December 2027.